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Terms of Services
Last updated: 2026.09.17
These Terms of Service govern your use of Saint-Tran Unlimited and the purchase of our creative services.
By subscribing to Saint-Tran Unlimited, you agree to these Terms of Service.
1. About Saint-Tran Unlimited
Saint-Tran Unlimited is operated by:
- Legal company name: Saint-Tran OÜ
- Registered address: Lõõtsa tn 5-11, Lasnamäe linnaosa, Harjumaa, 11415 Tallinn, Estonia
- VAT number: EE102854196
- Company registration number: 17223336
- Email: uyen@sainttran.com
In these Terms, "we", "us" and "our" refer to Saint-Tran Unlimited. "You" and "your" refer to the customer or company subscribing to our services.
2. Our service
Saint-Tran Unlimited provides ongoing creative and visual production services through a monthly subscription.
Depending on your selected plan, services may include:
- Branding and visual identity work
- Campaign visuals
- Social media design
- Presentation and pitch decks
- Website design
- Editorial design
- Packaging design
- Email design
- AI-assisted visual development
- Creative direction
- Other related creative deliverables agreed between you and us
We decide how the work is produced and may use employees, contractors, freelancers, specialists or other service providers to deliver the service.
3. Subscription plans
Your selected subscription plan, price and service level are shown at checkout.
The subscription may include:
- Unlimited requests added to your request queue
- One active request at a time
- Revisions included
- Delivery according to the estimated timeline of your selected plan
- Communication through the agreed project-management platform
"Unlimited requests" means that you may add multiple requests to your queue. It does not mean that all requests are worked on simultaneously.
We work on one active request at a time unless we expressly agree otherwise in writing.
Larger or more complex projects may be divided into stages and delivered progressively.
4. Work outside the subscription
The following services are not included unless separately agreed in writing:
- Sales strategy
- Marketing strategy
- Media buying
- Campaign management
- Full video production
- Complex motion design
- Advanced 3D production
- Large-scale development
- Printing or manufacturing
- Paid third-party assets
- Travel or physical production expenses
- Services requiring specialist suppliers or external costs
We may agree to provide excluded services through a separate quote or agreement.
5. Requests and client responsibilities
You agree to provide:
- A clear brief
- Relevant deadlines
- Brand guidelines
- Logos, images, fonts and other required assets
- Accurate information
- Timely feedback and approvals
- Any necessary permissions or rights to use supplied materials
You are responsible for ensuring that all materials you provide to us may legally be used for the requested work.
We are not responsible for delays caused by missing information, late feedback, unavailable assets, changes in direction or third-party dependencies.
6. Delivery timelines
Delivery timelines are estimates and may vary depending on:
- The complexity of the request
- The completeness of your brief
- The number of deliverables
- The speed of your feedback
- Third-party dependencies
- Changes requested after work has started
The delivery timeline begins when we have received a sufficiently clear brief and all essential assets.
We do not guarantee delivery by a specific date unless that date has been expressly agreed in writing.
7. Revisions and approval
Revisions are included within the scope of the subscription.
Revisions must relate to the original brief. A substantially new direction, new project or materially different deliverable may be treated as a new request.
You are responsible for reviewing and approving the work before publishing, printing, distributing or otherwise using it.
We are not responsible for errors that were present in work approved by you.
8. Fees and payment
Subscription fees are charged monthly in advance through our payment provider, currently Stripe.
Your subscription renews automatically at the beginning of each billing period unless cancelled before the next renewal.
You authorise us and our payment provider to charge the payment method associated with your subscription.
Prices are displayed at checkout and may be subject to applicable taxes, including VAT.
You are responsible for providing accurate billing information.
9. Failed payments
If a payment fails, we or our payment provider may retry the payment.
We may temporarily suspend work or access to the service while payment remains overdue.
If payment remains unpaid, we may cancel the subscription and stop providing services.
You remain responsible for any valid fees incurred before cancellation.
10. Cancellation
You may cancel your subscription at any time through the available customer portal or by contacting us at [CONTACT EMAIL].
Unless otherwise stated at checkout, cancellation takes effect at the end of the current paid billing period.
You will continue to have access to the service until the end of that period, subject to payment being successfully received.
We do not provide partial-month refunds for unused time after cancellation, except where required by applicable law or expressly agreed in writing.
11. Refund policy
If you are eligible under our introductory refund policy, you may request a refund of 75% of your first subscription payment within the first 7 calendar days of your first subscription.
To request a refund, contact [CONTACT EMAIL] and include the email address used for your subscription.
The remaining 25% is retained to account for onboarding, setup, scheduling and work performed.
After the first 7 calendar days, payments are non-refundable except where required by applicable law or expressly agreed in writing.
Completed work and delivered creative files are non-refundable.
Refunds do not automatically apply to renewal payments.
Nothing in this section limits any mandatory rights you may have under applicable consumer-protection law.
12. Intellectual property
Unless otherwise agreed in writing, once all applicable invoices have been paid, you receive ownership of the final, approved deliverables created specifically for you.
This does not include:
- Preliminary concepts
- Unapproved designs
- Unused drafts
- Working files
- Internal systems
- Templates
- Methods
- Know-how
- Third-party materials
- Fonts, stock assets, software or other materials subject to separate licences
- AI tools or third-party platform rights
You are responsible for complying with any third-party licence terms.
We retain ownership of our pre-existing materials, processes, tools, templates and know-how.
We may display completed work in our portfolio, website, social media, awards submissions and marketing materials unless you request confidentiality in writing before publication.
13. AI-assisted work
We may use artificial intelligence tools or other automated creative tools as part of the production process.
AI-assisted work may be subject to limitations, third-party terms, licensing restrictions or uncertainty regarding intellectual-property protection.
You are responsible for reviewing and approving final deliverables before use.
We do not guarantee that AI-assisted materials will be eligible for copyright protection in every jurisdiction.
14. Confidentiality
Each party agrees to keep confidential information received from the other party confidential and to use it only for the purposes of the business relationship.
Confidential information does not include information that:
- Is already public
- Was already lawfully known
- Is received lawfully from another source
- Is independently developed
- Must be disclosed by law or a valid legal process
We may share information with employees, contractors and service providers who need it to deliver the service and who are subject to appropriate confidentiality obligations.
15. Client content and permissions
You confirm that you have the necessary rights, permissions and licences for all content, trademarks, photographs, fonts, logos, data and other materials supplied to us.
You agree to indemnify us against third-party claims arising from materials or instructions supplied by you, except to the extent caused by our own unlawful conduct or negligence.
16. Warranties and limitations
We will provide the services with reasonable care and skill.
Except where required by law, we do not guarantee that:
- The service will be uninterrupted
- Every creative direction will produce a particular commercial result
- The work will increase sales, engagement, funding or revenue
- The service will meet every subjective preference
- Third-party platforms or tools will remain available
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, loss of profit, loss of revenue, loss of data or loss of business opportunity.
Our total liability relating to the service will not exceed the fees paid by you to us during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
17. Suspension or termination by us
We may suspend or terminate your subscription if:
- Payment remains overdue
- You materially breach these Terms
- You provide unlawful, abusive or harmful instructions
- You infringe the rights of others
- Your conduct creates a security, legal or reputational risk
- Continuing the service becomes unlawful or impracticable
If we terminate without cause before the end of a paid billing period, we will provide any refund required by applicable law or expressly agreed in writing.
18. Changes to the service or these Terms
We may update our service, plans or these Terms from time to time.
Changes will not retroactively alter a paid billing period unless required by law or agreed with you.
The latest version will be published on this website with the updated date.
19. Personal data
We process personal data in accordance with our Privacy Policy.
You can read it here: /legal#privacy
20. Governing law and disputes
These Terms are governed by the laws of [COUNTRY/JURISDICTION], unless mandatory laws provide otherwise.
The courts of [CITY/COUNTRY] will have jurisdiction over disputes, subject to any mandatory rights available to consumers.
Before starting formal proceedings, both parties agree to try to resolve the dispute in good faith by contacting the other party.
21. General terms
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Our failure to enforce a provision does not constitute a waiver of that provision.
You may not transfer your rights or obligations under these Terms without our written consent.
These Terms, together with the checkout information and any written agreement between us, form the entire agreement between you and us regarding the service.
22. Contact
For questions about these Terms, contact:
- Saint-Tran OÜ
- Trading as Saint-Tran Unlimited
- Lõõtsa tn 5-11
- Lasnamäe linnaosa
- Harjumaa
- 11415 Tallinn
- Estonia
- VAT: EE102854196
- Email: [CONTACT EMAIL]
